The waitlist

When you are fully booked, customers can register interest and be offered the next cancellation.

The waitlist is switched on per service, on the Policies tab. Once it is on, a customer who finds nothing available can join the list instead of leaving.

How customers wait

• On one exact session, when only that date and time will do.
• On a window, which is a date range plus the weekdays that suit them and the earliest and latest times they can attend.
• They can wait on any team member, or hold out for a specific one.
• On group services the request carries the number of seats wanted, so it only matches a session with that many free.

What happens when a slot frees up

A cancellation creates an offer. Oteev notifies matching people in turn, leaving a set gap between one notification and the next, and holds the slot back from the public booking page until the list has been worked through. The first person to claim it gets the booking, and the rest are told it has gone.

Customers can see and cancel their own waitlist entries in the customer portal.