Schedules and working hours

A schedule is a weekly pattern of hours plus a timezone. Services point at one.

Manage schedules from Availability. Each one holds working hours for every day of the week and the timezone those hours are read in.

• Create a schedule per pattern you actually work, then point each service at the right one from the service editor's Availability tab.
• Your own hours live under Settings > Availability, and must sit inside the workspace hours.

How a slot becomes bookable

Slots start from the schedule, then get filtered down by everything else: buffers and booking limits, bookings that already exist, the resources the service needs, and the personal hours and time off of the team members who could take it.