Rescheduling and cancellations

What customers may change, how much notice you need, and what a late cancellation costs.

This is decided per service, on the Policies tab of the service editor. Nothing here is global, so a strict policy on one service does not affect another.

What customers can do

• Allow cancelling and Allow rescheduling can each be switched off. With one off, only you can make that change.
• Ask for a cancellation reason has three settings: off, host only, or required.

Your cancellation policy

Turn the cancellation policy on and you get two numbers: a deadline in hours before the start, and a late cancellation fee as a percentage. Cancel inside the deadline and nothing is charged. Cancel after it and the fee applies.

Customers make these changes from the links in their confirmation email, or from the customer portal.